Refund Policy
*Cancellation by Asbert Pharmaceuticals:*
* Some situations that may result in the Customer’s order being cancelled include, without limitation, non-availability of the Product or quantities ordered by the Customer or inaccuracies or errors in pricing information.
* Asbert Pharmaceuticals may also require additional verifications or information before processing any order.
* If the Customer’s order is so cancelled, after the payment has been processed, the said amount will be reversed/remitted to the Customer either to the bank account provided by the Customer for such reversal, or to the payment instrument of the Customer from which payment was made, or to any pre-paid payment instrument account of the Customer. Asbert Pharmaceuticals shall have the sole discretion to determine the mode of reversal from the above options.
* In the event a promotional code given by Asbert Pharmaceuticals is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of order cancellation.
Refunds will be processed within 15 working days from the date we receive your request. For all refund-related inquiries, please contact us at onlinehelpdesk@asbertpharmaceutical.com.
*Cancellation by the Customer:*
* In case of requests for order cancellations, Asbert Pharmaceuticals reserves the right to accept or reject requests for order cancellations for any reason whatsoever.
* As part of usual business practice, if Asbert Pharmaceuticals receives a cancellation notice and the order has not been processed, Asbert Pharmaceuticals may cancel the order and refund the entire amount to the Customer within a reasonable period of time.
* Asbert Pharmaceuticals will not be able to cancel orders that have already been processed by Asbert Pharmaceuticals.
* The Customer agrees not to dispute the decision made by Asbert Pharmaceuticals and accept Asbert Pharmaceuticals’ decision regarding the cancellation.
*Set-off of any benefits availed by the Customer:*
* In case the Customer has availed any benefit under any marketing or promotions provided by Asbert Pharmaceuticals in relation to the Product for which the order has been cancelled by the Customer or by Asbert Pharmaceuticals, the Customer agrees and authorizes Asbert Pharmaceuticals to recover such benefits from the Customer or set-off the same from any refunds to the Customer.
*Product Inspection and Returns:*
* Before accepting delivery of any Product, the Customer shall reasonably ensure that the Product’s packaging is not damaged or tampered.
* However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Customer will not be eligible for a refund or replacement.
* The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by Asbert Pharmaceuticals at the time of purchase of the Product.
*Note:* This is a general adaptation. You may need to adjust it further based on specific product categories, applicable regulations, and your company’s internal policies.
*Disclaimer:* This information is for general guidance only and does not constitute legal or professional advice.